OneNetPlus.com Deploys Remedy
Solutions for Internet-Centric Service Delivery
Mountain View, CA-March 13, 2000-Remedy® Corp., (NASDAQ:RMDY), the worlds
leading supplier of eCRM and eBusiness Infrastructure solutions, today announced that
OneNetPlus.com has adopted Remedys core eBusiness infrastructure solutions including
help desk, asset and change management, SLA and Remedy Web as a base line solution
used in its Internet Client Support Center . OneNetPlus.com delivers
Internet-centric network and desktop outsourcing services (NDOS) to mid-size companies in
traditional businesses, as well as e-business and e-commerce customers.
To deliver an Internet-centric NDOS package, OneNetPlus.com has developed a
comprehensive suite of tools and a service delivery model that changes the way Networking
and Desktop Outsource Services are provided. Through its development of enabling software
plus integration of existing software, OneNetPlus.com is positioned to provide a full
scope of managed services over the Internet.
Starting with Remedys industry-leading, integrated solution allowed us to
bring up operations quickly, said Doug Stacey, OneNetPlus.com senior vice president.
Our potential customers are comforted by the fact that Remedy is a hub for our
advanced, Internet-centric solutions. The successful reputation Remedy has in the market
place definitely impacts our efforts.
Approximately six thousand end users are supported by the Remedy implementation today.
Remedy is the worlds leading supplier of eCRM and eBusiness infrastructure
solutions. With over 8400 sites in production, more organizations use Remedy products for
eCRM and eBusiness infrastructure management than any other solution. Remedy delivers
service solutions that accelerate an organizations move to eBusiness and raise its
agility to continually differentiate from competitors. Remedy's fast deployment programs
and radical adaptability enable organizations to move more quickly to an eBusiness model,
and to do so in a differentiated way. By focusing on internal and external service as
competitive differentiators, our customers continually improve both their customer
interactions and internal operations to raise satisfaction and lower costs. More
information on Remedy, its products and services is available on the companys Web
site at www.remedy.com.
OneNetPlus.com is pioneering Network and Desktop Outsourcing Service (NDOS) delivery
over the Internet. Through its Internet Client Support Center a cohesive enterprise
strategy for managing desktops, all associated servers and connectivity is achieved while
greater end user satisfaction and productivity results. OneNetPlus.com can meet the
demands imposed by the Internet for ubiquitous access, as well as deliver improved
responsiveness, availability, accessibility and security. More information on ONP may be
obtained via the World Wide Web at www.OneNetPlus.com.
OneNetPlus.com company headquarters are located at 123 Fake Street,
Gurnee, Illinois 60031. Telephone: (000) 000-0000.