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Help Desk Services

The Help Desk is the single point-of-contact for the complete satisfaction of your employees. OneNetPlus.com's Help Desk is staffed by knowledgeable IT professionals fully acquainted with desktop hardware and software, as well as the PC's place in your IT infrastructure.

With the following tools architected for use over the Internet and our unique management methodology, the Help Desk has elevated the typical level of assistance to one that delivers high-impact resolutions to critical problems quickly. OneNetPlus.com's Help Desk is constantly pushing the levels of support forward--Level 2 to Level 1 and Level 1 to Level 0. And, our ability to support users is not impacted by their network connection point-- LAN/WAN or directly to the Internet via an ISP.

Remote desktop takeover
Software Distribution
Software Change Detection
Image healing
Video and chat access to the Help Desk

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