Unlike other site service vendors, OneNetPlus.com is motivated to reduce the number of onsite visits. We use advanced technology and logical access to the
troubled device to diagnose and resolve as many problems as possible at the time of a call. We have deployed additional technology to deliver many service requests logically as well. When a site visit is required, OneNetPlus.com uses logistics technology to manage this vast workload toward SLA compliance. Our DeskCare technicians are armed with wireless PDA devices on which they continuously receive work orders without leaving the field. These include complete versus clipped data relative to the order, which makes for more efficient service while on site and ultimately more satisfied end-users.